December 5, 2022


A Passion for Better Health

Delta Dental’s notice of forthcoming agreement modifications raises considerations for dentists, CDA

Reviews from CDA associates throughout the very last week on agreement change notification letters despatched by Delta Dental of California raise more issues for CDA about the proposed variations. Below is a summary of actions CDA is taking and the actions that CDA urges members to consider now:


  • CDA carries on to push Delta Dental for an rationalization about price methodology, new administrative burdens and all round price of Delta Dental reward programs.
  • &#13

  • Associates are inspired to review Delta Dental contracts to evaluate the affect to their exercise and to use the CDA dental rewards challenge sort to share positive or detrimental comments with CDA.
  • &#13

  • CDA continues to examine whether any legal or legislative action would be proper on behalf of our members based on the announced adjustments. 
  • &#13

As CDA shared in an email to customers previous 7 days, Delta Dental of California despatched a detect to its taking part Leading and PPO companies of impending improvements to its service provider agreements, which includes payment variations that will be effective Jan. 1, 2023. Dependent on member experiences in the original days subsequent receipt of the contract improve notification letters, it now seems that Delta Dental could have been fewer than forthcoming about the genuine impression of the alterations it announced, specially about adjustments to PPO company contracts.

Delta announcement of contract changes efficient Jan. 1, 2023

As Delta Dental is essential to do by our prior litigation settlement, Delta Dental gave CDA small advance detect of these modifications. CDA immediately adopted up with Delta Dental executives, inquiring them for information and facts about the real impact of the variations and the methodology behind them. In those communications, Delta Dental offered little element and represented that the info is “confidential and proprietary.” Nevertheless, they did say the effects of the changes on PPO suppliers in unique would be “positive” and that PPO companies would be specially “pleased.” Delta Dental also suggested that decreases to the specialist charge reductions would be less than these it announced in 2020 and then rescinded last yr.

We were being hopeful these representations by Delta Dental ended up correct, as it has been described — and Delta Dental acknowledged — that PPO costs have not been increased in quite a few several years while the value of furnishing dental care has increased drastically over people yrs.

Pursuing Delta Dental’s notification on Sept. 1, CDA relayed what we experienced realized to our members. We provided what Delta Dental had shared about the effects without endorsement of Delta Dental’s steps. The interaction also highlighted CDA means and applications to support customers with analyzing how these changes could affect them, their tactics and people. The conversation also emphasised that CDA carries on to assess no matter if any lawful or legislative motion would be appropriate on behalf of our customers based on the declared changes.

Member experiences do not match Delta’s representations of payment modifications

Centered on member studies in the initial times following receipt of the contract change notification letters, it now seems that Delta Dental could have been less than forthcoming about the real impression of the changes it introduced, specifically about changes to PPO provider contracts. As a outcome, CDA arrived at out once again to Delta Dental to force for further clarification on the methodologies utilized for rate variations. Representatives from Delta Dental manage that typical dentists in the PPO community received an combination improve and that decreases to the professional fee reductions were much less than individuals introduced in 2020. 

Especially, we have read from members that on numerous of the frequently utilised codes, contracted PPO vendors will encounter fee decreases in January or improves that could reasonably be regarded as rounding problems. Dentists have also reported contracts which includes more burdensome administrative demands and limits that would detract from client care and lessen the value of the patient’s benefit plan. These stories from users increase good problem for CDA with regards to the legitimate effect of the Delta Dental modifications.

CDA will carry on to press Delta Dental executives for supplemental clarification and points on members’ behalf. We will also assess irrespective of whether any legal or legislative motion might be acceptable. Transparency and accuracy are elementary to CDA, and we will share significant facts that we study unless constrained by regulation from accomplishing so.

Acquire motion: Overview contract changes

CDA strongly suggests each Delta Dental-contracted provider evaluate quickly and thoroughly the unique letters, administrative and claims guidelines, charge schedules, and price influence statements (for Leading vendors) that Delta Dental was essential to send out with its announcement.

While Delta Dental will often declare that the methodology powering its alterations is “proprietary,” what issues a lot more is the real impact on each and every service provider. The real influence on each individual contracted dentist should really be exposed in the facts that Delta Dental is offering.

For evident good reasons, every dentist requires to critique this information appropriate away to evaluate how these variations have an affect on your exercise and your clients. Delta Dental representatives are requesting that participating companies get hold of their supplier concierge department to focus on the impact of the fees on an unique basis. You should arrive at out to Delta Dental of California Provider Concierge team at 888.742.4099 or by using e-mail to discuss the effect to your apply and elevate any issues or fears you may have with the communication you obtained about the forthcoming 2023 modifications.

In addition to making contact with Delta Dental, we persuade you to share your responses, possibly good or negative, with CDA on the proposed modifications as they implement to your exercise by utilizing the dental benefits issue kind on the internet or emailing your responses to CDA Practice Assistance. 

All dentists ought to make their personal unbiased, specific determination about the training course of motion most ideal for their exercise in gentle of Delta Dental’s announcement. CDA provides several useful resources to assist with this evaluation: 


  • Associates can refer to the distinct FAQ with regards to the Delta Dental contractual modifications, as effectively as an Analyzing Dental Advantage Designs Checklist that will assistance boost members’ comprehension of probable outcomes of these alterations to their practices. 
  • &#13

  • For a custom-made analysis and know-how on your practice’s specific advantage approach contracts, CDA presents an affordable consulting assistance that analyzes a benefit approach agreement in relation to the practice’s individual base, procedure combine and fees.
  • &#13

  • Customers who have to have guidance evaluating or applying CDA means can post a dilemma online, deliver feedback by means of electronic mail or simply call 800.232.7645 and ask for to communicate with a Follow Assistance analyst.
  • &#13

We search forward to your comments and will go on to perform with you to do no matter what achievable to enable you succeed in your practice.